Delivery & returns
Delivery options
Order by 8pm and it’s with you tomorrow — here’s every way to get your kit.
Click & collect
Free
Standard delivery
£4.95Free over £75
Next-day delivery
£6.95Free over £75
Big & bulky
from £19.95
Easy 30-day returns
Changed your mind? No drama. Three steps and your money is on its way back.
1
Start your return
Tell us what's coming back from your account, or call the trade desk with your order number.
2
Send it back
Drop it at any branch or use the prepaid label. On orders over £150 we collect from site, free.
3
Get your refund
Refunds land back on your original payment method within 3–5 working days.
- Unused kit returns free within 30 days — no restocking fees.
- Keep the original packaging where you can — it speeds up the check-in.
- Faulty within the 2-year guarantee? We arrange collection and replacement at no cost.
Working to a deadline? Next-day slots are confirmed by text the evening before.
Good to know
- Click & collect orders are held at the trade counter for 7 days.
- We text a one-hour delivery window on the morning of your delivery.
- Big & bulky is a two-person delivery — no lifting on your end.
- Trade account holders get extended 60-day returns.
