Help centre

Order by 8pm Monday to Friday and next-day delivery is free on orders over £75. Standard delivery takes 2–3 working days, and click & collect is ready in an hour from your local branch.

Unused kit comes back free within 30 days for a full refund — no restocking fees. Faulty items within the 2-year guarantee are collected and replaced at no cost.

Head to the Track my order page and enter your order number and delivery postcode. On the morning of delivery we text you a one-hour window.

Any VAT-registered business or sole trader in the building trades. Apply online in two minutes — most accounts are approved within one working day.

Pay in 4 interest-free instalments on orders over £99, monthly finance from 9.9% APR representative on orders over £280, or 30-day interest-free credit for trade account holders.

Every tool we sell is covered by a minimum 2-year no-quibble guarantee. If it fails in normal use, we repair or replace it — and we handle the manufacturer claim for you.