{"id":115,"date":"2026-07-10T22:06:04","date_gmt":"2026-07-10T22:06:04","guid":{"rendered":"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/help-centre\/"},"modified":"2026-07-10T22:06:04","modified_gmt":"2026-07-10T22:06:04","slug":"help-centre","status":"publish","type":"page","link":"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/help-centre\/","title":{"rendered":"Help centre"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"115\" class=\"elementor elementor-115\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca130042 e-con-boxed anps-cshop-care e-flex e-con e-parent\" data-id=\"ca130042\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ca130041 e-con-full anps-cshop-care-grid e-flex e-con e-parent\" data-id=\"ca130041\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ca13003e e-con-full anps-cshop-care-main e-flex e-con e-parent\" data-id=\"ca13003e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca130034 elementor-widget elementor-widget-anps-cshop-topic-cards\" data-id=\"ca130034\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"anps-cshop-topic-cards.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"anps-cshop-topics anps-cshop-topics--cols-2\">\n                                            <a class=\"anps-cshop-topic\" href=\"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/delivery-returns\/\">\n                                            <span class=\"anps-cshop-topic__icon\">\n                            <i class=\"fa fa-truck\" aria-hidden=\"true\"><\/i>\n                        <\/span>\n                    \n                    <span class=\"anps-cshop-topic__body\">\n                                                    <span class=\"anps-cshop-topic__name\">Delivery<\/span>\n                                                                            <span class=\"anps-cshop-topic__sub\">Options, timings and charges<\/span>\n                                            <\/span>\n\n                    <i class=\"fa fa-long-arrow-right anps-cshop-topic__arrow\" aria-hidden=\"true\"><\/i>\n                <\/a>\n                                            <a class=\"anps-cshop-topic\" href=\"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/delivery-returns\/\">\n                                            <span class=\"anps-cshop-topic__icon\">\n                            <i class=\"fa fa-refresh\" aria-hidden=\"true\"><\/i>\n                        <\/span>\n                    \n                    <span class=\"anps-cshop-topic__body\">\n                                                    <span class=\"anps-cshop-topic__name\">Returns &amp; refunds<\/span>\n                                                                            <span class=\"anps-cshop-topic__sub\">30 days, no quibble<\/span>\n                                            <\/span>\n\n                    <i class=\"fa fa-long-arrow-right anps-cshop-topic__arrow\" aria-hidden=\"true\"><\/i>\n                <\/a>\n                                            <a class=\"anps-cshop-topic\" href=\"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/track-order\/\">\n                                            <span class=\"anps-cshop-topic__icon\">\n                            <i class=\"fa fa-map-marker\" aria-hidden=\"true\"><\/i>\n                        <\/span>\n                    \n                    <span class=\"anps-cshop-topic__body\">\n                                                    <span class=\"anps-cshop-topic__name\">Track my order<\/span>\n                                                                            <span class=\"anps-cshop-topic__sub\">Live status and ETA<\/span>\n                                            <\/span>\n\n                    <i class=\"fa fa-long-arrow-right anps-cshop-topic__arrow\" aria-hidden=\"true\"><\/i>\n                <\/a>\n                                            <a class=\"anps-cshop-topic\" href=\"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/trade-accounts\/\">\n                                            <span class=\"anps-cshop-topic__icon\">\n                            <i class=\"fa fa-briefcase\" aria-hidden=\"true\"><\/i>\n                        <\/span>\n                    \n                    <span class=\"anps-cshop-topic__body\">\n                                                    <span class=\"anps-cshop-topic__name\">Trade accounts<\/span>\n                                                                            <span class=\"anps-cshop-topic__sub\">Credit terms and trade pricing<\/span>\n                                            <\/span>\n\n                    <i class=\"fa fa-long-arrow-right anps-cshop-topic__arrow\" aria-hidden=\"true\"><\/i>\n                <\/a>\n                                            <a class=\"anps-cshop-topic\" href=\"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/finance-options\/\">\n                                            <span class=\"anps-cshop-topic__icon\">\n                            <i class=\"fa fa-credit-card\" aria-hidden=\"true\"><\/i>\n                        <\/span>\n                    \n                    <span class=\"anps-cshop-topic__body\">\n                                                    <span class=\"anps-cshop-topic__name\">Finance options<\/span>\n                                                                            <span class=\"anps-cshop-topic__sub\">Spread the cost from 0% APR<\/span>\n                                            <\/span>\n\n                    <i class=\"fa fa-long-arrow-right anps-cshop-topic__arrow\" aria-hidden=\"true\"><\/i>\n                <\/a>\n                                            <a class=\"anps-cshop-topic\" href=\"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/delivery-returns\/\">\n                                            <span class=\"anps-cshop-topic__icon\">\n                            <i class=\"fa fa-shield\" aria-hidden=\"true\"><\/i>\n                        <\/span>\n                    \n                    <span class=\"anps-cshop-topic__body\">\n                                                    <span class=\"anps-cshop-topic__name\">Guarantees<\/span>\n                                                                            <span class=\"anps-cshop-topic__sub\">2-year cover on every tool<\/span>\n                                            <\/span>\n\n                    <i class=\"fa fa-long-arrow-right anps-cshop-topic__arrow\" aria-hidden=\"true\"><\/i>\n                <\/a>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca13003d e-con-full anps-cshop-carecard e-flex e-con e-parent\" data-id=\"ca13003d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca13003c elementor-widget elementor-widget-html\" data-id=\"ca13003c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<h3 class=\"anps-cshop-caretitle\">Frequently asked questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca13003b elementor-widget elementor-widget-anps-faq\" data-id=\"ca13003b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"anps-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class='panel-group faq' id='accordion1'><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse1'>How quickly will I get my order?<\/a><\/h4><\/div><div id='collapse1' class='panel-collapse collapse'><div class='panel-body'><h4><\/h4><p>Order by 8pm Monday to Friday and next-day delivery is free on orders over \u00a375. Standard delivery takes 2\u20133 working days, and click &amp; collect is ready in an hour from your local branch.<\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse2'>What is your returns policy?<\/a><\/h4><\/div><div id='collapse2' class='panel-collapse collapse'><div class='panel-body'><h4><\/h4><p>Unused kit comes back free within 30 days for a full refund \u2014 no restocking fees. Faulty items within the 2-year guarantee are collected and replaced at no cost.<\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse3'>How do I track my order?<\/a><\/h4><\/div><div id='collapse3' class='panel-collapse collapse'><div class='panel-body'><h4><\/h4><p>Head to the Track my order page and enter your order number and delivery postcode. On the morning of delivery we text you a one-hour window.<\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse4'>Who can open a trade account?<\/a><\/h4><\/div><div id='collapse4' class='panel-collapse collapse'><div class='panel-body'><h4><\/h4><p>Any VAT-registered business or sole trader in the building trades. Apply online in two minutes \u2014 most accounts are approved within one working day.<\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse5'>What finance options do you offer?<\/a><\/h4><\/div><div id='collapse5' class='panel-collapse collapse'><div class='panel-body'><h4><\/h4><p>Pay in 4 interest-free instalments on orders over \u00a399, monthly finance from 9.9% APR representative on orders over \u00a3280, or 30-day interest-free credit for trade account holders.<\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse6'>Are your tools covered by a guarantee?<\/a><\/h4><\/div><div id='collapse6' class='panel-collapse collapse'><div class='panel-body'><h4><\/h4><p>Every tool we sell is covered by a minimum 2-year no-quibble guarantee. If it fails in normal use, we repair or replace it \u2014 and we handle the manufacturer claim for you.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca130040 e-con-full anps-cshop-care-aside e-flex e-con e-parent\" data-id=\"ca130040\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca13003f elementor-widget elementor-widget-html\" data-id=\"ca13003f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"anps-cshop-carecard\">\n  <h3 class=\"anps-cshop-caretitle\">Still need a hand?<\/h3>\n  <ul class=\"anps-cshop-contactlist\" style=\"margin-top:20px;\">\n    <li><i class=\"fa fa-phone\" aria-hidden=\"true\"><\/i><div><strong>+44 20 7946 0100<\/strong><em>Mon\u2013Sat: 7:00 \u2013 20:00<\/em><\/div><\/li>\n    <li><i class=\"fa fa-envelope-o\" aria-hidden=\"true\"><\/i><div><strong>help@constructo.shop<\/strong><em>Replies within one working day<\/em><\/div><\/li>\n    <li><i class=\"fa fa-comments-o\" aria-hidden=\"true\"><\/i><div><strong>Live chat<\/strong><em>7 days a week, 8:00 \u2013 18:00<\/em><\/div><\/li>\n    <li><i class=\"fa fa-map-marker\" aria-hidden=\"true\"><\/i><div><strong>123 Trade Park, London E1 6AN<\/strong><em>Trade counter open Mon\u2013Sat<\/em><\/div><\/li>\n  <\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-115","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/wp-json\/wp\/v2\/pages\/115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/wp-json\/wp\/v2\/comments?post=115"}],"version-history":[{"count":0,"href":"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/wp-json\/wp\/v2\/pages\/115\/revisions"}],"wp:attachment":[{"href":"https:\/\/preview.constructo.anpsthemes.com\/demo13e\/wp-json\/wp\/v2\/media?parent=115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}